Terms & Conditions

Last Updated: September 26, 2026

Welcome to TWINSOULS. These Terms & Conditions govern your access to and use of our website and the purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Our Website

This website is operated by TWINSOULS and provides information about our products, including natural honey, desi ghee, and other food products offered through our online store.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing, availability, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.
• Natural products may vary slightly in colour, texture, aroma, or appearance from batch to batch.
• Product images are intended for representation and may not always exactly reflect the physical product.
• Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information.

3. Natural Product Variations

Our products may be natural or traditionally prepared products. Natural variations may occur between different batches.

For example, honey and ghee may vary slightly in:

• Colour
• Texture
• Aroma
• Consistency
• Crystallisation or natural settling

Such natural variations do not necessarily indicate that a product is defective.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges will be displayed during the ordering process where applicable.

We reserve the right to correct pricing errors and cancel orders placed due to an obvious pricing mistake.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once we have successfully processed and confirmed the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including situations involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect customer information
• Delivery limitations
• Duplicate or unusually large orders

If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund policy and payment-provider procedures.

6. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

• Full name
• Mobile number
• Email address
• Complete shipping address
• PIN code
• Any other information required for delivery

TWINSOULS is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Payment

We may offer different payment methods through third-party payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

Payment processing may be subject to the terms and conditions of the relevant payment provider.

8. Shipping & Delivery

Orders are shipped to the address provided during checkout.

Delivery timelines are estimates and may vary due to:

• Courier delays
• Weather conditions
• Holidays
• Remote locations
• Operational issues
• Incorrect address information
• Other circumstances outside our reasonable control

Once an order has been handed over to the shipping partner, delivery may also be subject to the courier company's processes.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, additional verification may be required before dispatch.

We may contact customers to verify COD orders.

We reserve the right to cancel or restrict COD orders where an order cannot be reasonably verified or where there is a history of failed deliveries or other delivery-related concerns.

10. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our applicable Refund & Cancellation Policy.

Customers should review that policy before placing an order.

For damaged, incorrect, or missing products, customers may be required to provide photographs, videos, order details, or other information necessary to investigate the issue.

Refunds, where approved, will generally be processed through the applicable payment method or according to our refund policy.

11. Damaged or Incorrect Products

If you receive a damaged, incorrect, or incomplete order, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number
• Product details
• Clear photographs
• Unboxing photographs/video where available
• Description of the issue

We will review the matter and determine the appropriate resolution according to our applicable policies.

12. Product Use

Customers are responsible for using our products appropriately and according to the information provided on the product packaging.

Product information provided on our website is for general informational purposes and should not be treated as medical advice.

If you have allergies, dietary restrictions, or specific health concerns, please review the product ingredients and consult an appropriate professional before consuming the product where necessary.

13. Intellectual Property

All content on this website, including:

• Logos
• Brand names
• Product photographs
• Graphics
• Designs
• Text
• Videos
• Website layout
• Icons
• Other original materials

is owned by or licensed to TWINSOULS unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

14. Website Use

You agree not to use our website:

• For unlawful purposes
• To commit fraud
• To interfere with website security
• To introduce malicious software
• To attempt unauthorized access
• To misuse payment systems
• To copy or reproduce website content without permission
• In any manner that could damage or disrupt our website or services

15. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, communication, marketing, customer support, and other functions.

Your use of such services may also be subject to the terms and policies of those third parties.

TWINSOULS is not responsible for the independent policies or practices of third-party service providers.

16. Promotions and Offers

From time to time, we may offer promotional discounts, coupons, special offers, or other campaigns.

Unless otherwise stated:

• Offers cannot be combined.
• Offers may have specific eligibility requirements.
• Promotional offers may have an expiry date.
• We reserve the right to modify or discontinue an offer.
• Incorrectly applied discounts may be corrected or cancelled.

Specific promotional terms will apply where provided.

17. Limitation of Liability

To the maximum extent permitted by applicable law, TWINSOULS shall not be responsible for losses resulting from circumstances beyond our reasonable control, including website interruptions, courier delays, technical failures, or third-party service interruptions.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

18. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or misuse of our services.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business, subject to applicable law.

21. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our services, please contact us:

TWINSOULS
Email: twinsoulscare@gmail.com
Phone: 9217062047
Business Address: Pocket C8, Keshavpuram, South West Delhi - 110035 

Website: Twinsoulscare.co.in