Privacy policy

Privacy Policy

Last Updated: September 26, 2026

At TWINSOULS, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

Full name
Mobile/phone number
Email address
Billing and shipping address
Order and purchase details
Payment-related information required to process your order
Information you provide when contacting customer support
Website usage and device information
IP address, browser type, and related technical information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and update your order status
Provide shipping and delivery services
Process payments through our payment partners
Respond to your questions and customer-service requests
Provide order-related notifications
Improve our website, products, and services
Prevent fraud, misuse, or unauthorized activity
Maintain website security
Send promotional communications where permitted and where you have provided the appropriate consent
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

TWINSOULS does not intend to store your complete debit card, credit card, banking password, or other sensitive payment credentials on our own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

4. Shipping and Delivery

To fulfil your order, we may share necessary information such as your name, phone number, shipping address, and order details with our logistics, courier, and delivery partners.

This information is shared only to the extent reasonably necessary to deliver your order and provide related services.

5. Cookies

Our website may use cookies and similar technologies to:

Keep your shopping cart working
Remember your preferences
Understand website usage
Improve website performance
Provide a better shopping experience
Measure marketing and advertising performance

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Third-Party Services

We may use third-party service providers for services such as:

Payment processing
Shipping and delivery
Website analytics
Marketing and communication
Customer support
Website security

These third parties may process information according to their own privacy policies and applicable terms.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by applicable law.

7. Marketing Communications

If you have provided appropriate consent, we may send you information about:

New products
Offers and promotions
Discounts
Special campaigns
Important updates

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may still receive essential communications related to orders, payments, shipping, returns, or your account.

8. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a privacy-related concern or complaint

To make a privacy-related request, please contact us using the details provided below.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. External Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.