Shipping policy

Shipping Policy

Last Updated: September 26, 2026

At TWINSOULS, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within 1–3 business days, subject to product availability and order verification.

For Cash on Delivery (COD) orders, we may contact you to verify your order before dispatch.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Shipping Across India

We currently offer shipping across India, subject to serviceability at the delivery address.

Shipping availability may depend on the PIN code and courier service coverage.

If a particular location is not serviceable, we may contact you regarding an alternative delivery arrangement or cancellation/refund where applicable.

3. Delivery Time

After dispatch, estimated delivery generally takes approximately:

3–7 business days

Delivery times may vary depending on:

Delivery location
PIN code
Courier availability
Weather conditions
Public holidays
Peak sale periods
Unforeseen logistical delays

Remote and certain non-serviceable areas may require additional delivery time.

The delivery timelines provided on the website are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and minimum order value specified in the relevant promotion.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email address, phone number, SMS, or other available communication method.

You can use the tracking information provided to check the current status of your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

Name
Mobile number
House/Flat number
Street/locality
City
State
PIN code

TWINSOULS may not be responsible for delays, failed delivery, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery process.

Please ensure that someone is available to receive the package at the provided delivery address.

If the package cannot be delivered because the recipient is unavailable, the address is incorrect, or the customer refuses the shipment, the order may be returned to us.

8. Cash on Delivery Orders

For COD orders, order verification may be required before dispatch.

We reserve the right to contact the customer to confirm the order.

Orders that cannot be verified may be cancelled before dispatch.

Repeated failed COD deliveries or refusal of shipments may affect the availability of COD for future orders.

9. Delayed Shipments

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances beyond our reasonable control.

These may include:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Festivals and peak shopping periods
Government restrictions
Incorrect address information
Other unforeseen circumstances

We will make reasonable efforts to assist you in tracking delayed shipments.

10. Damaged Packages

If your package appears damaged at the time of delivery, please inspect the package before accepting it where possible.

If you receive a damaged product, contact us as soon as possible with:

Order number
Photographs of the outer package
Photographs of the product
Photographs of the shipping label
Unboxing video, where available

We will review the issue and provide an appropriate resolution according to our applicable refund/replacement policy.

11. Missing or Incorrect Products

If an item is missing from your order or you receive an incorrect product, please contact us promptly after delivery.

Please provide your order number and clear photographs/videos where applicable so that we can investigate the issue.

12. Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address-change requests before the order is dispatched.

Once an order has been handed over to the courier, changing the delivery address may not always be possible.

13. Return-to-Origin (RTO)

An order may be returned to our facility if it cannot be delivered, including situations such as:

Incorrect address
Customer unavailable
Customer refusal
Repeated failed delivery attempts
Unverified COD order
Delivery restrictions

If an order is returned to us, any refund or re-shipment will be handled according to our applicable Refund & Cancellation Policy.

Additional shipping charges may apply for re-shipping an RTO order where permitted.

14. International Shipping

Unless specifically stated otherwise on our website, we currently provide shipping within India only.

International shipping may be introduced in the future and will be subject to separate shipping charges, delivery timelines, customs requirements, and applicable laws.